Mobile / Live
This page explains exactly what data pokuswin collects when you use your account, how we store it, and what choices you have over it. Every section below covers a specific part of that commitment — read it once so you know where you stand.
When you create an account on pokuswin, we collect the information you provide directly — your email address, mobile number, and the payment method details you enter when linking DANA or LinkAja to your wallet. We also collect session data automatically: your device type, browser version, the pages you visit within the lobby, and the time of each session. This helps us keep your account accessible across devices and lets us identify unusual login activity before it becomes a problem. We do not collect more than we need. Payment transaction records — such as a DANA deposit reference or a LinkAja transfer confirmation — are held to support account queries and to meet the record-keeping requirements that apply in eligible regions under local law. We do not store full card numbers or full wallet credentials; those stay with the payment provider. Data is processed only for the purposes described here: account operation, session continuity, security monitoring, and responding to your support requests. Where local law in Indonesia or other eligible regions requires us to hold data for a defined period, we follow that requirement. Outside of that, we keep data only as long as your account is active or as long as an open query needs it.
This policy covers data collected and processed through pokuswin's website and account system. It applies to account access, in-lobby activity, and payment wallet interactions on this platform. It does not extend to external services you reach through links we may display, nor to the internal policies of payment providers like DANA or LinkAja — those providers govern their own data separately. Understanding the boundary helps you know exactly who to contact when a data question comes up.
Login data, session tokens and device identifiers tied to your pokuswin account are within scope. We use these to keep your session intact across your phone and any other device you use to return to the lobby.
Transaction references generated when you use DANA or LinkAja are within scope for account query purposes. The full payment credential and processing data sit with the payment provider, outside this policy's direct reach.
Clickstream data inside the lobby — which game rooms you open, how long a session runs — is within scope. We use it only to improve navigation and to detect activity that looks inconsistent with your usual pattern.
Any external site, tool or service reachable from a link on pokuswin operates under its own privacy terms. We do not control or carry responsibility for how those third parties handle your data once you leave our platform.
You have practical options when it comes to the data pokuswin holds on your account. These are not abstract entitlements — each one has a real path you can follow from your account dashboard or through our support channel. To review the data tied to your account, log in and check the account settings page. The information shown there reflects what we currently hold for your profile. If any detail is incorrect — a phone number, an email address, a linked wallet label — you can update it directly in the settings fields or raise a correction request through support if the field is locked for security reasons. If you want to ask a question about how your data is used, or if you believe data held on your account should be removed, the support contact path in the section below is the right place to start. We will acknowledge your request and respond with the next step. Availability of specific data actions depends on local law and the eligible region your account sits in.
Log in and open the account settings page to see the profile data we currently hold. Session and transaction references linked to your DANA or LinkAja activity are accessible from the transaction history tab within your account.
Update your email, phone number or display name directly from the settings fields. For details that cannot be edited in-app — such as identity verification records — submit a correction request through our support channel with your account reference.
If you want to understand how a specific piece of your data is used, or why it is retained, contact us through the support path below. Include your account email so we can locate your record and give you a specific answer.
To request that we delete data we hold beyond what is required by law or an open query, contact support with the subject line referencing your privacy request. We will confirm what can be actioned and what must be retained under applicable local requirements.
For any question about this privacy policy — how data is used, a correction to your account records, or a removal request — the three paths below connect you to the right place. Bring your account email address and a short description of what you need so we can respond with a specific answer rather than a general one.
Open the chat icon from the lobby or the account page. Describe your privacy query and include your registered email. The team will route your request to the appropriate handler and confirm the next step with you directly in the chat thread.
Send your request to our support email address shown on the contact page. Use a clear subject line that references your privacy question — for example, data correction or removal request. Include your account email so we can locate your record.
For straightforward profile corrections — phone number, email address, linked wallet label for DANA or LinkAja — the fastest path is the account settings page after login. Changes made there take effect on your profile without needing a support ticket.
Keeping your account data handled correctly is not a side consideration — it is part of how the platform stays usable and trustworthy for Indonesia-based accounts. The four areas below cover what we do in practice.
We use cookies to keep your session active across pages and to remember your login state when you return to the lobby on the same device. You can clear cookies through your browser settings at any time; doing so will end your current session and require a fresh login. No cross-site advertising cookies are placed by us.
Login attempts, session start times and device identifiers are logged against your account to help us spot unusual access patterns. If we detect something that does not match your usual behaviour — a different device, an unexpected location — we apply a verification step before allowing account access to continue.
Active account data is held as long as your account remains open. Transaction references — including DANA deposit confirmations and LinkAja transfer records — are retained for the period required by applicable local law in eligible regions. When data is no longer required, it is removed from active systems on a scheduled basis.
When this policy is updated in a way that affects how your data is handled, we will post the revised version at this page address and note the update date at the top. For significant changes, we will also send a notification to your registered account email. The current version is always the one shown here.
These are the questions we see most often about how pokuswin handles account data, cookies, payment records and your options under this policy. Each answer points to the specific place or step where you can act.
We collect the information you enter during registration — your email address and mobile number — plus the payment details you add when linking DANA or LinkAja to your wallet. We also collect session data automatically, such as device type and login timestamps, to keep your account secure and accessible.
We do not sell your data. We share only what is necessary with payment providers like DANA and LinkAja to process your transactions, and with technical service providers who operate parts of the platform under confidentiality obligations. We do not share data with advertisers or unrelated third parties.
Log in and open your account settings page. Your profile details, linked payment methods and transaction history are displayed there. If you need a fuller picture of what we hold beyond what the dashboard shows, contact support with your account email and we will provide the relevant detail.
Yes. Most profile fields — email address, phone number, linked wallet label — can be edited directly in account settings after login. For fields that are locked for security reasons, such as identity verification records, raise a correction request through live chat or email support with your account reference included.
Transaction references are held for the period required by applicable local law in eligible regions. This typically covers the period your account is active plus any mandatory retention window after closure. Once that period ends, records are removed from active systems. The exact period depends on local law where your account is registered.
Contact us through live chat or by email, referencing a privacy removal request in your message. Include your registered account email. We will confirm what data can be deleted and what must be retained under local legal requirements, then carry out the deletion and notify you when it is complete.